Refund policy

Refund and Returns Policy

Refund and Returns Policy

Effective Date: July 30, 2026

At clhtwpnq.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 30 days after receiving their order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must include original packaging, tags, and accessories (if applicable).
Proof of purchase or order confirmation must be provided.

To request a return, please contact us at:

Email: info@clhtwpnq.shop

Please contact us before sending any items back. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective, damaged, or an incorrect item was sent.

We recommend using a shipping service with tracking information. We are not responsible for items lost or damaged during return shipping.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If your refund is approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with your order details and photos of the issue.

We will review the request and provide an appropriate resolution.